Testimonials

Not convinced by a handful of anonymous testimonials? We don't blame you. Please tell us about your experience with our technicians - It will help us continue to provide great service and improve when needed.

See for yourself what dozens of your neighbors have to say about their TLC experience:

"I have been a customer with TLC for several years now purchasing both an AC and a generator which Tom gave me a fabulous price on. I have always purchased their maintenance plans which are very affordable and the service I've received has always been phenomenal. Once I called late at night and they had a senior technician dispatched to my home within 5 minutes and he was even willing to work until 1am.

I love their entire staff. Cathy, the office manager is a total blessing and Dean, the operations manager keeps everything flowing proficiently with a great sense of humor, but I believe all that great customer service stems from their president, Tom Noland. He is a man who genuinely cares. He came to my home on several occasions to make sure my generator install went smoothly and his office is 45 minutes away! Tom discovered major electrical errors that a previous company left in my home, spent an hour correcting those errors, and didn't charge me for his time. That's a president that is truly hands-on and aims to take care of his customers – something we rarely see in corporate America today.

TLC totally stands behind their money-back guarantee and customer bill of rights. The technicians patiently answer any and all questions. And even when I've had questions for Tom, he is diligent about returning emails and phone calls, usually within a matter of minutes, but definitely the same day. I highly recommend TLC and wanted to say TLC DEFINITELY WORKS FOR ME!"

"I refer all my friends to TLC."

"All TLC technicians we have worked with are professional, courteous and thorough. They have explained and shown me all work completed at each visit and have made appropriate recommendations. The work areas are always left the way they were before the work was done. After your visit, I have the peace of mind knowing the unit is working well."

"When our new home's air conditioner was not able to cool efficiently at high outside temps, I called TLC. Your technician was excellent. He determined that the coil was installed improperly by the builder. TLC has far exceeded any expectations."

"Michael was friendly and professional. He did a thorough job in taking apart the system, cleaning it and putting it back together. He answered all of my questions and made some helpful suggestions. The work areas were left clean. TLC is first rate. They are trustworthy and provide good work."

"I was very pleased with the timely response TLC provided with a next-day appointment for a new customer. Your tune-up specialists were efficient and respectful. We will be using TLC again in the future. With warm thoughts and a cool home, we thank you!"

"Here's why we choose TLC: good prices, no hard sell, no confusion about when our service contract expires and how much it costs. Your technicans are very thorough and knowlegeable. You office staff are organized and knowledgeable."

"I chose TLC both because we had been customers for some time and because I was impressed with the initial visit for the estimate. The salesman was professional and knowledgeable as were the technicians. Since you replaced our furnace, we've noticed the following changes: decreased electric bill and oil tank refills, and the house feels warmer. We also love the newly installed generator! Compared to other service companies, TLC is the best, very reliable."

"TLC is always helpful when we call in with a problem. They call back right way. Your technicans are punctual and friendly and always clean up. Our utility bills are lower, our house is warmer, and our new unit is quieter than the old one!!"

"We used two other HVAC companies for service contracts. Their service was sporadic, and we had recurring problems. We decided to try TLC because of your professional website and marketing campaign plus my husband's phone call to your receptionist who explained the services offered. Today's service was by far the best we have ever received. I was impressed with the technician's thoroughness, professionalism and attention to detail."

"We signed up for a 3 year service contract chiefly because of the professionalism of your website, marketing and services. Our cleaning service went well, but we had a leak. Dean answered all of our questions, and we decided to go with your company to purchase two new units. Thanks for the great work."

"After considering one other company, I called TLC for issues I had with a frozen coil and burned out AC motor. Your technicians are very good, knowledgeable and thorough. Compared to other service companies I've used, they were more open about discussing and explaining the work being performed and showing what they are doing with the unit. When they were done, everything was left as clean as they were before they arrived."

"Great work. He adapted well to my annoying dog. He didn't cause any dirsuption to our routine."

"The team that installed our new air conditioning system were hard working, professional, and pleasant to have in our home. They were on site each day when they told us they would be, they consulted with us when key decisions had to be made, and they kept things as clean and neat as possible throughout the project. We have been very impressed with the quality of all the work that was done and, more importantly, we are very pleased with the end result. I highly recommend your company to other folks who are searching for a top-quality air conditioning contractor."

"TLC is one of the best companies that I use regularly. The service provided by your technicians is one of the main reasons I renew my ESA (Energy Saving Agreement)."

"I would highly recommend TLC Services to anyone. They are professional and care about their customers. They made sure I got the heat pump that was just right for my house – nothing more, nothing less. They also helped me get the financing that I needed. The guys that installed my heat pump were great. They were here on time and went to work right away. When they left they explained everything to me and cleaned up after themselves. I don't even think they took time out to eat lunch. I am so glad I chose TLC to purchase and install my heat pump. I will definitely use them in the future."

"Each time our experience with TLC is met and exceeds our expectations. To date, all of the people have been impeccable in their manners, dress and professionalism. Once again, my hat goes off to you, Tom Noland, for setting your standards high and only hiring competent, yet clean cut and caring people. We have had only good experiences with TLC and will continue to recommend your company highly."

"We decided to go with your company because of the integrity and honesty that you had established in our community. Lee and I are happy to be new members of the TLC family and look forward to many years of worry free service. TLC may mean 'Total Living Comfort' but to us it stands for 'Tender Loving Care' and our toasty toes thank you!!"

"I wish all my business dealings could be handled as efficiently and timely and with the same quality of service that your company provides."

"I don't normally opt to provide feedback or references. However, in this case I believe its worth acknowledging how impressed we are with TLC and our geothermal installation. There was fear and trepidation as this was an extremely large decision in terms of cost and timing – he installation took place between Thanksgiving and Christmas. Imagine my apprehension in regards to the degree of difficulty associated with the project and the potential impact over the holidays with guests arriving on 12/23. The experience was 2nd to none - the project was well planned, communicated and implemented. Schedule, quality and budget were on target while the disruption to the household was minimal. We are thrilled with the results and would not change a thing. If you have a need for heating and air conditioning service, make your life easier and choose TLC."

Contact us today at (540) 905-8630 for all your heating, cooling, plumbing and electrical needs in Northern Virginia and Piedmont!