TLC Code of Conduct

At TLC Services, we take the fact that our customers have invited us into their homes as a sacred trust. Therefore, every home comfort advisor, supervisor, technician and precision tune-up specialist is required to sign the following code of conduct. We take these rules seriously, and ask homeowners bring any breech immediately to our attention.

• Respect
  I pledge to respect the client's property. This included lawns, gardens and driveways. I pledge to be respectful to the homeowner and family members as well as to their neighbors. I pledge to answer all questions to the best of my ability. I further pledge to use no profanity while on the job.
  
• Home Care
  I pledge to wear floor savers and to use drop cloths or protective mats as needed when working in the client's home. I pledge to leave the home and yard free from debris and packaging materials, the work area swept clean.
  
• Drugs & Alcohol
  I pledge that at no time will I smoke or ingest any substance which may alter my behavior when working.
  
• Smoking
  I pledge that if I smoke, I will always do so outdoors. I further agree that at no time is disposal of my cigarette butts on the client's property acceptable.
  
• Radio/Music
  I pledge that at no time will I play loud music or profane talk radio while on my client's property. I further agree to immediately turn off audio equipment if requested to do so by the client or by my manager.
  
• No Borrowing
  I pledge not use the client's personal property including tools, ladders and vacuums without the client's permission.
  
• Use of Toilets
  I pledge only to use the toilet with the permission of the client. I further pledge to leave it as clean as I found it.
  
• Privacy
  I am fully aware of the tremendous responsibility of having been invited into the client's home to perform my craft. I therefore pledge my total discretion regarding the clients, their lifestyles, their personal and private possessions, and any conversation I may overhear.